The Senior Programmer Analyst is principally responsible for administering the SAP SuccessFactors product suite for any/all functions deployed by the university. Position will require use of related systems, including SAP and other university or enterprise systems.
This position is also responsible for the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code
Responsibilities and Duties:
Develop the knowledge to be an internal expert for our SAP SuccessFactors solutions
Manage (maintain and update) configuration
Assist in the implementation of other additional SuccessFactors modules
Improve system processes by exploring system configuration options
Ongoing maintenance of the SuccessFactors' production and test environments
Monitor that interfaces are operating and issues are reported and resolved
Assist in designing and maintaining interfaces to the system
Support Change Management policies and procedures to ensure that changes to system are introduced in a controlled manner
Establish and maintain procedure documentation related to SAP SuccessFactors
Perform Level 2 support on the application by working with the HR application owners and the vendor's support staff
Support end user's needs by providing assistance with report creation and implementation
Troubleshoot system problems as necessary and follows IT@JH standard resolution practices
Provide backup support for other system administrators, as needed
Ensure SAP SuccessFactors related processes meet business requirements and deadlines
Maintain IT@JH policy and procedures that support activities such as internal/external audit reviews
Maintain SAP SuccessFactors security, users and permissions, security groups, rights management
Review vendor releases!/updates. Communicate mandatory and optional updates to the enterprisewide
SuccessFactors project team for decision, as necessary
Coordinates system software upgrades including planning/scheduling, and testing according to standard IT@JH practices
Bachelor's degree required. Additional experience may be substituted for education.
JHU Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.
Knowledge, Skills and Abilities:
Proficiency with SAP SuccessFactors suite and administration thereof
Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Must demonstrate exemplary customer service skills
Note: As IT@JH supports mission critical and business critical systems, on-call is expected.
Proficiency with SAP ERP HCM.
Proficiency with SQL database tools and technologies.
Proficiency with SAP BusinessObjects and/or other business intelligence & analytics tools.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.