Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
The Program Enrollment Manager provides leadership and technical support for the Virginia Cooperative Extension (VCE) Event Registration and Management System (Destiny One). The manager collaborates with academic departments, county extension offices, Agricultural Research and Extension Centers, and 4-H Educational Centers to identify program and event registration needs and facilitates the transformation of these needs into online registrations through Destiny One. The manager is responsible for the training of field-based course managers, unit support staff, agents, and faculty in the appropriate use and functionality of the registration system. The manager is expected to develop and maintain expert level knowledge of Destiny One and serve as the liaison with the Destiny service provider. The manager is expected to provide and promote a vision for the use of Destiny and all data-related activities including future incorporation into a CRM system. The manager will develop and regularly provide reports to Extension leadership highlighting program activity, opportunities for business efficiencies, and potential growth areas. The manager is expected to evaluate and champion areas for system improvement and enhancement and work closely with college and university financial teams to ensure fiscal and PCI compliance standards are being met. The manager will be expected to advocate for, and promote the use of Destiny One through presentations, marketing materials, and one-on-one work with faculty, agents, support staff, and administrators. The manager will be expected to work directly with Microsoft SQL server reporting services, the VCE Web Manager for design related activities, and VCE application developers for backend system integrations. The Program Enrollment Manager reports to the Director of Information Technology for the College of Agriculture and Life Sciences.
Specific Responsibilities - In consultation with the VCE leadership team and enrollment system advisory committee, plan functionality and usability standards, design strategies, and strategic planning for Destiny One. - Responsible for meeting the enrollment and event registration needs for VCE and departmental stakeholders; designs, strategizes, implements and maintains the best methods of practice as well as assess and determine plans for all future needs. - Develop and maintain workflows to support enrollment data entry and retrieval as well as enrollment management reports. - Design, create and implement operational and strategic reports and provide analysis of key reports to various on and off-campus constituents. - Responsible for the design, development, and on-going sustainability of marketing analysis reports and data flows including future integration with CRM systems. - Provide regular training to course managers, support staff, and faculty instructors. - Conduct acceptance testing for new software releases. - Development and maintain support strategies for registrants, course managers, instructors and software. - Work closely with the enrollment system advisory committee to communicate and resolve systems challenges.
-Master's degree in related field such as Educational Technology, Data Analytics, or Business Information Systems; -Significant relative work experience; -Excellent computer and analytical skills; -Experience with enrollment management systems, business intelligence tools, reporting tools and/or database management; -Excellent communications, and interpersonal skills; -Strong analytical skills demonstrating the ability to quickly understand complex systems, develop work flows and effectively manage data for decision-making best practices; -Experience with Excel, and SQL queries; -Demonstrated ability and experience to use technology to solve problems and make continuous improvement.
-Experience with Destiny One enrollment system; -Working knowledge and/or experience with web technologies including CSS.
Employee Category: Administrative and Professional Faculty
Appointment Type: Regular
Tenure Status: Non-Tenure Track
Percent Employment: Full-time
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
Virginia Tech takes a hands-on, engaging approach to education, preparing scholars to be leaders in their fields and communities. As the commonwealth's most comprehensive university and its leading research institution, Virginia Tech offers 240 undergraduate and graduate degree programs to more than 31,000 students and manages a research portfolio of more than $513 million. The university fulfills its land-grant mission of transforming knowledge to practice through technological leadership and by fueling economic growth and job creation locally, regionally, and across Virginia.
Through a combination of its three missions of learning, discovery, and engagement, Virginia Tech continually strives to accomplish the charge of its motto Ut Prosim (That I May Serve).