Pacific Symphony seeks a skilled data scientist who will deliver actionable insights that lead to increased patron participation and revenue growth. Jointly reporting to the VPs of marketing and development, and indirectly to the COO, the director of data analysis will be responsible for importing, connecting, organizing, examining, separating, transforming, validating and modeling data to drive strategic and operational decision making that directly supports revenue growth.
Align data capture to support analysis which proactively informs marketing, fundraising and related business strategies, and to measure and report on their effectiveness.
Identify strengths, weaknesses, opportunities and threats through analysis of market conditions and trends, reporting, data mining and related research.
Facilitate the ability of the VPs of marketing and development to understand attributes of patron participation, patron advancement opportunities and promote inquiry.
Integrate third?part data sources for analysis purposes.
Work with internal and external resources to connect supporting data systems.
Create and/or support the use of necessary reports, participation and revenue dashboards, analyze data, draw meaningful conclusions, develop models and make recommendations to take advantage of optimal sales and fundraising opportunities.
Work with the COO to implement and adopt organizational dashboards/scorecards.
Develop data?driven strategies to define high value segments, opportunities for growth in participation levels/rates and appropriate behavioral triggers that support growth.
Enhance marketing and fundraising message tracking/analysis (emails, calls, mailings).
Track and analyze responses, trends, drivers and participant characteristics.
Working with the COO and Tessitura Applications Specialist, maintain data integrity, data governance standards, troubleshoot data input/output problems, develop processes and documentation, including data definitions and associated business rules.
Working with the COO and Tessitura Applications Specialist, generate team learning and data review opportunities to understand patron data and business opportunities.
Maintain awareness of and report on trends, emerging technologies, and best practices.
Oversee the integration of data from Tessitura and other systems and analysis software, and maximize the value derived from all patron?oriented systems and data sources.
Support company?wide use of marketing systems and analysis software, including configuring systems to meet business needs, liaising with suppliers and training users.
Other duties as assigned.
Skills and Experience Required
A bachelor’s degree in computer science, information systems, math, statistics or a related field. A master’s degree preferred.
Experience in using data analysis to inform business strategy and provide business intelligence.
Strong business acumen with highly developed critical thinking skills.
An interest in music and fine arts.
Demonstrated ability to evaluate large volumes of data and identify relevant metrics, trends and insights.
Demonstrated strong organizational, communication, and time management skills.
Strong oral and written communication skills, including the ability to communicate complex technical details in non?technical terms.
Strong interpersonal skills with an aptitude for training.
Ability to manage and prioritize multiple projects and tasks simultaneously.
Experience managing large file imports and extracts.
Ability to develop and communicate advanced reporting and data requirements to technical staff.
Experience with Tessitura software and database ideal.
Advanced Excel skills, including PowerPivot, PowerView and PowerMaps preferred.
Exposure to SSIS (Integration Services) and SSRS (Reporting Services) preferred.
Exposure to SSAS (Analysis Services) a strong plus.
Experience using PowerBI, Azure and SharePoint a strong plus.
Experience with SQL Server 2016, and intermediate level TSql a plus.
Please forward cover letter and resume to: Pacific Symphony Director of Data Analysis Search 17620 Fitch, Suite 100 Irvine, CA 92614 SSutton@PacificSymphony.org
No phone calls please.
Additional Salary Information: Excellent benefits package and 401(k)
About Pacific Symphony
Founded in 1978, Pacific Symphony enriches the human spirit through superior performances of classical and symphonic music. The Symphony is located in Orange County, California's second most populous county, boasting a rich arts tradition strongly supported by an engaged public. The region is a major tourism area and business hub. For twenty-seven consecutive years the Symphony has balanced its operating budget of nearly $20 million and has no accumulated debt. It has eighty-eight regular members of the orchestra, and employs an administrative staff of approximately sixty.
Pacific Symphony is a highly dynamic and innovative organization, led artistically by Music Director Carl St.Clair and operationally by President John Forsyte. It presents more than 100 concerts annually and serves 250,000 community members each year. The Symphony is nationally and internationally recognized for performance excellence, strong community engagement through education and other programming and for commissioned new works by contemporary composers. Pacific Symphony twice received prestigious ASCAP Awards for Adventuresome Programming. Pacific Symphony's Class Act elementary school enr...ichment program has been honored by the National Endowment for the Arts.
Resident for much of the year at the renowned Renée and Henry Segerstrom Concert Hall, the Symphony also presents an outdoor summer series at Pacific Amphitheatre. In the 2017-18 season, Music Director Carl St.Clair is celebrating his 28th season with Pacific Symphony, while Principal Pops Conductor Richard Kaufman is celebrating his 27th season leading the Pops series. Assistant Conductor Roger Kalia leads the popular “Family Music Mornings” series, one of the largest self-produced children’s series of any U.S. orchestra and he is the Conductor for the Pacific Symphony Youth Orchestra.