Grinnell College is expanding its student success programming by leveraging the Salesforce.com (SFDC) platform. Information Technology Services (ITS) is seeking a Salesforce Administrator to facilitate the implementation of this platform, and support its ongoing use. As a Salesforce Certified Administrator (ADM201 certification holder), the incumbent will ensure that the system is being used to its maximal efficiency and that the College is capitalizing on the full features and benefits of the system, based on users' needs. The Salesforce Administrator will integrate the Salesforce platform with other campus data sources, and ensure data is clean and reliable.
Alongside this technical role, the incumbent will act as a resource to Student Affairs for student success platform-related work, particularly during the implementation phase.
Championing user adoption, the Salesforce Administrator will develop and deliver training in consultation with the IT Training Specialist. Similarly, partnering with the IT Marketing and Communications Specialist, the incumbent will assist with regular communications to the user base regarding new features, enhancements and changes to the system.
The Enterprise Systems Team
The Enterprise Systems team is responsible for the development, support, management, and creation of business-critical systems, including the College’s ERP system, LMS, and intranet. The team has expertise with business process analysis; web and application development; programming and scripting; platform architecture; analytics and business intelligence; and a deep knowledge of specific enterprise application suites. It thrives on a collaborative approach to working both within and external to ITS. The team’s focused and energetic leadership consistently demonstrates exceptional results in a collegial atmosphere. Enterprise Services is also the home to the student mobile application development team, AppDev. The team prides itself on the experiential learning opportunities its environment and dedicated staff provide.
Information Technology Services
Information Technology Services oversees the majority of technology, audio-visual, and telephone services for Grinnell College, and provides service and strategic support through its functional teams: Enterprise Systems; Information Security; Network Services; User Services; and Core ITS Services. ITS has an annual operating budget (excluding salaries and asset rotation) of approximately $4 million and a professional staff of about 40. Under new leadership (the Chief Information Officer was appointed in 2015), and with the full support of the visionary president, Dr. Raynard S. Kington, ITS is undergoing a strategic advancement and benefiting from increased investment by the college. The college’s senior leadership team have recognized the benefits of a stronger technology presence on campus and worked hard to create and promote a collaborative culture at Grinnell College.
The ITS organization comprises a dedicated and talented staff committed to supporting the mission of Grinnell College and who exemplify the college’s position as a learning liberal arts college. As such, professional development is a crucial component to the department’s philosophy, which is demonstrated both financially and by the mentor-style approach to management that the ITS leadership employs.
Those who thrive in Grinnell College’s ITS organization are professionals with a positive approach and attitude who are motivated to deliver practical results and ultimately meaningful learning outcomes. Team players, yet able to work under their own initiative, they are flexible to changing requirements, are well organized, and good troubleshooters. Embracing and valuing diversity, they are instinctively collaborative, help others around them, and are not afraid to offer or receive constructive criticism. Clear and accurate written and verbal communication skills are essential, as is a demonstrated customer service orientation.
Since its founding in 1846, Grinnell College has become one of the nation’s premier liberal arts colleges, enrolling 1,700 students from all 50 states and from as many international countries. Grinnell’s rigorous academic program emphasizes excellence in education for students in the liberal arts; the college offers the B.A. degree in a range of departments across the humanities, arts, sciences, and social studies. Grinnell has a strong tradition of social responsibility and action, and self-governance and personal responsibility are key components of campus life. More information about Grinnell College is available at www.grinnell.edu.
The Community of Grinnell
Grinnell is a positive and forward-thinking community. A vibrant Iowa college town of just under 10,000 people located midway between Des Moines and Iowa City on Interstate 80, Grinnell is a convenient place to enjoy life in a small community while living a short hour’s drive away from big-city amenities. Living in Grinnell means enjoying an exceptional quality of life where commutes are short, housing is affordable, life is meaningful, and you are part of the community. For more information about Grinnell, please visit the Grinnell Area Chamber of Commerce Web site (www.grinnellchamber.org).
Grinnell College offers a relocation allowance for employees who must relocate to accept our employment offer.
All offers of employment by the College to candidates for faculty and staff positions are provisional, subject to a satisfactory background check.
For guaranteed consideration, applications must be received by midnight on Friday, June 15.
Associates degree or significant, demonstrated and appropriate, technical experience required. • Salesforce Certified Administrator (ADM201) certification • 3 Years’ experience as a Salesforce Administrator • Demonstrated ability to analyze business requirements and interpret them into high level pseudo-code or equivalent software workflow. • In-depth knowledge of the standard capabilities of SFDC. • Team player with positive “Can-do” attitude. • Experience using SFDC data tools (Data Loader, Excel Connector, Demand Tools, Informaticia Cloud).
About Grinnell College
Since its founding in 1846, Grinnell has become one of the nation's premier liberal arts colleges, enrolling 1,700 students from all 50 states and from as many international countries. Grinnell's rigorous academic program emphasizes excellence in education for students in the liberal arts; the college offers the B.A. degree in a range of departments across the humanities, arts, sciences, and social studies. Grinnell has a strong tradition of social responsibility and action, and self-governance and personal responsibility are key components of campus life. More information about Grinnell College is available at www.grinnell.edu.