Collegiate Support Coordinator, Research, Retention and Assessment
Robert Morris University
May 11, 2018
Moon Township, Pennsylvania
Higher Education Institution
The primary function of this position will include analyzing and evaluating research and interpreting data surrounding retention, persistence and student success as well as providing traditional support services for academic, personal, financial and career issues to undergraduate students. This position is funded through a grant. Continuation of this position is dependent upon extension of grant funding.
Research and Assessment: Define and refine research study objectives and design appropriate questionnaires. Apply a variety of research techniques to gather relevant information, including document analysis, surveys, case studies and interviews (face-to-face, telephone and online). Conduct information and data retrieval searches using electronic databases. Analyze and evaluate research and interpret data, making sure that key issues are identified. Develop expertise in the Student Success Collaborative CRM tool, CAMPUS, including but not limited to data analytics, reporting, and campaigns. Conduct regular analysis and provide recommendations on program performance in the areas of persistence, graduation, workflow efficacy, customer satisfaction, demographics, and other key retention drivers.
Student Support Services: Provide traditional support services on academic, personal, financial, and career issues for freshmen, sophomores, juniors, and seniors, with special emphasis on Pittsburgh Promise recipients. Provide recommendations to improve support services for students identified in academic jeopardy along with addressing persistence, retention, and graduation rates. Perform administrative duties to gather, manage, and evaluate data to make informed decisions pertaining to student success. Provide academic program advising and course registration, and serve as liaison with academic departments and academic services. Participate in the Freshmen Orientation and teach the First-Year Experience and Study Skills Course each semester. Consult and partner with academic departments, enrollment management, online student services, financial aid, student accounts, and the Student Life organization.
On occasion may need to drive on behalf of the University. All other duties as assigned.
Bachelor's Degree is required.
Master's Degree in Education, Business, Human Resources, Research and Assessment or a related field is preferred.
Minimum of three years of relevant research or analyst experience or a combination of education and experience from which comparable knowledge and skills is required.
Knowledge of quantitative and qualitative research methods is preferred.
Familiar with standard concepts, practices, and procedures in higher education also preferred.
Proficient in MS Office with special emphasis on Excel, PowerPoint, and Word.
Strong relationship building skills, ability to develop strong cross-functional working relationships with multiple departments, and commitment to diversity.
Strong analytical and project management skills required.
Ability to drive consensus among divergent groups.
Ability to provide business and competitive analysis, as well as market intelligence.
Ability to work well within a team, as well as independently.
Strong oral, written, communication, presentation and customer skills required.
Understanding of, sensitivity to, and respect for diverse academic, socio-economic, ethnic, religious, and cultural backgrounds.
Valid driver’s license is required.
This position description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by the employee holding this job. This position description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities and activities may change at any time with or without notice.
In performance of their respective tasks and duties, all employees are expected to conform with the University’s Policy of Ethical Practice and the following: perform quality work within deadlines with/without direct supervision; interact professionally with other employees, students, customers and suppliers; work effectively as a team contributor; and work independently while understanding the necessity for communicating/coordinating work efforts with other employees and organizations.
Robert Morris University is committed to increasing diversity in our community and actively pursues individuals from all backgrounds. Additionally, RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin. EOE
About Robert Morris University
Approximately 5,200 undergraduate and graduate students from 42 states and 32 nations are enrolled at Robert Morris University, which is located in Moon Township approximately 20 minutes from downtown Pittsburgh.
Robert Morris University offers 60 undergraduate degree programs and 20 graduate degree programs in five academic schools: the School of Business, the School of Communications and Information Systems, the School of Education and Social Science, the School of Engineering, Mathematics and Science, and the School of Nursing and Health Sciences.
RMU’s mission is to change our students’ lives so that they can go out and change the lives of others for the better. We do this through professional experiences, service learning, global experiences, undergraduate research, campus leadership, and cultural experiences. These activities are documented on RMU’s unique Student Engagement Transcript.
More than 100 clubs and organizations help students to develop leadership skills, network professionally and meet friends. Student organizations include varsity, club and intramural sports, sororities, fraternities and student government. RMU has 23 NCAA Division I athletic programs,... including football, men’s and women’s basketball, men’s and women’s hockey, and men's and women's lacrosse.
The university has 571 employees, which includes 200 full-time faculty members.