As HouseCalls enabling operation continues to grow, there are specific skills sets that are needed to help us achieve the financial goal and member experience satisfaction. Strategic solution team is seeking a director role of outbound reach strategy with advanced technical expertise, marketing background and great healthcare industry experience. We are looking for an innovative individual who is not only able to strategize via data, but also able to implement the strategy through the end. Primary Responsibilities:Lead member outreach strategy to drive increase in HouseCalls penetration rateConsolidate internal and external data to establish member journey line across different programsEstablish analytic machine learning models to increase member outbound reach experience and NPS scoresDrive inbound scheduling through text mining in scripting
Required Qualifications:Undergraduate degree in an analytical discipline (Engineering, Computer Sciences, Information Management, Mathematics, Actuarial Science etc.)8+ years of experience in Business Intelligence, Business Information Management, Data Analytics, Operational Reporting or Data Warehousing8+ years of experience in Marketing strategy and Member experience 8+ years of experience in correlating business processes and front-end applications to back-end databases and systems, with a goal to create repeatable, efficient data structures for BI, Analytics and Information exchange8+ years of experience working with large databases and data-warehouses to create meaningful, usable data structures to extract information out of application transactional data 5+ years of experience leading technical and non-technical resources in the area of Information Management, Data Strategy, Business Intelligence development, data quality etc.7+ years of experience in SQL, SAS or other data manipulation tool3+ years of experience in SPSS Modeling tool2+ years of experience in R5+ years of experience in finance/healthcare industryExperience working for a large enterprise with fragmented data sources, lack of documentation, unstructured requirements and ambiguityExperience working with business stakeholders and senior leaders in understanding data analytics and information needs, and executing on transformation of high-level, abstract data needs into meaningful data management solutions, information and analysisExperience understanding and managing business data and information, and the ability to correlate business processes to data Experience converting raw data into processed, actionable, insightful information Experience building or leading the development of BI semantic layers or de-normalized datasets for analytics and reportingCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Director, Business Analysis, Eden Prairie MN, Minnesota
Internal Number: 762267
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.