This position is responsible for the overall information system operations for TLRA. This includes planning, organizing, implementing, and managing of personnel and resources, required to maintain effective and efficient systems, and operations for TLRA. The Systems Department in TLRA supports 120+ users, both onsite and remotely. TLRA operates primarily in a networked environment, and has multiple applications used to support the business needs. This includes oversight and maintenance of TLRA specific servers, our core collections software applications, interfaces with our client base patient accounting systems, and our call center predictive dialer application. This role also includes accountability for technical processes, decision support information, and initiatives to ensure normal service operations are maintained or restored as quickly as possible while maintaining minimum disruption to the business. This includes maintaining Business Continuity Plans for all TLRA system applications. The Information Management Manager is expected to have practical knowledge of all of TLRA's business lines and services, operational procedures and work functions, client service level agreements and expectations, and collection systems functionality.
Promote and lead a shared mission, vision, identity, and culture.
Maintain an environment committed to understanding the expectations and requirements of TLRA's customers and clients.
Develop and sustain communication and relationship will all clients.
Manage all activities and personnel in the information systems department
Direct all training and performance management.
Manage work processes, develop realistic plans and timetables, and implement performance measures to track progress, outcomes, and accomplishments.
Establish measurable goals and best practices that focus on client expectations and financial success.
Act as a liaison working with IM support from client networks and/or CHRISTUS Health Corporate IM Department.
Maintains minimum disruption to business by assuring all supported applications are performing within expected service levels.
Ensures the TLRA systems disaster recovery plan is documented, complete, and current, and educated to all appropriate personnel.
Ensure guidelines and procedures are documented and current for all systems and support operations. Also ensures all IM staff members are versed accordingly in these guidelines.
Participate in the planning and implementation of strategic and business plans.
Provide annual budget for areas of responsibility.
Maintains system efficiencies and appropriate system utilization levels of all TLRA applications.
Ensures all system data is stored and "backed up" appropriately and timely according to established criteria.
Ensure timely response and follow thru on all internal help desk inquiries maintained and managed by TLRA.
Keep abreast of current trends and developments in the industry and provide recommendations on opportunities to improve or expand services.
Identify, develop, and implement systems needed to support the business objectives of TLRA.
Provide effective and routine communication and reporting to customers that identify opportunities for improvement, problem resolution and enhancement for TLRA's services.
Maintain professional growth, skills, and competencies to continuously improve the quality of services provided.
Perform other duties as assigned
Bachelor's degree, Management Information Systems preferred
Advanced computer skills including; MS-Office, Databases; e.g. SQL, and Business Intelligence; e.g. Business Objects
Ability to read and comprehend financial statements, computer generated performance reports and legal documents
Exceptional communication and organization skills
Advanced interpersonal skills to effectively interface with customers
Must be able to initiate projects, follow through, achieve outcomes, and work independently
Detail and deadline oriented
Minimum 10 years experience managing multiple areas of computer systems operations, technical support, operating systems, and applications
Application experience of computer networks including administration
Experience with various healthcare patient accounting systems to include Meditech, Epic, Cerner, Athena
Application experience of Unix operating systems
Experience with call center operations and predictive dialer applications
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.