The Office for Information Resources and Technology (IRT) (http://med.stanford.edu/irt) provides information technology and informatics services in support of the Stanford School of Medicine's (SSOM) clinical, research and educational missions. IRT's services include software development, web services, business intelligence, educational technology, data center, data security, IT support and clinical informatics.
We are seeking an AV Tech to be under direct supervision, provide technical support for AV systems, video conferencing systems, computer hardware, software, and network related problems. The AV Tech will resolve basic problems while referring more complex problems to intermediate and/or senior level.
The AV Tech actively works with other members of the AV Technology group. This group is broadly responsible for the effective operation of Stanford University School of Medicine (SoM) instructional facilities. This position reports to the AV Chief Engineer and provides day-to-day technical support ensuring that all AV/IT technology in our educational spaces are fully operational, and routinely meet high standards of availability and service. This includes troubleshooting AV systems, control systems, computer hardware, software, printing, and networking problems. This position performs classroom walkthroughs and is assigned a Red Phone shift during the core support hours of 7:00am – 6:00pm (Monday-Friday).
Act as the first line of response to requests for AV equipment, video conferencing and conference room computers; escalate more complex problems to appropriate tier 2 and/or tier 3 support teams.
Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals for conference rooms.
Update daily status reports and shift handover reports with fellow AV Techs.
Apply security best practices, ensuring AV systems meet security requirements as outlined by ISO.
Gather asset inventory and software license information.
Review daily schedule report to ensure all resources are maintained in conference rooms
Provide user documentation on on-site training and support for conference rooms
Assist AV Chief Engineer on video editing and production projects
* - Other duties may also be assigned
Internal Number: 302972
About Stanford University
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is a...n equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.