Clark University’s Department of Information Technology Services seeks to fill the position of Business Analyst/ Programmer. Reporting to the Director of Administrative Services, the successful candidate will provide functional and technical support to users of Clark’s administrative information systems. This position is responsible for facilitating and assisting functional users in successful completion of project activities; analyzing, communicating and validating requirements for changes to business processes and information systems; maintaining and enhancing the University’s Banner products; and integrating in house systems. The Business Analyst/Programmer will also provide business process and programming support including analysis, coding, documentation, implementation support, training, and report creation/maintenance.
The Business Analyst/Programmer responsibilities include, but are not limited to, determining administrative needs and objectives in assigned departments; analyzing requirements by meeting with users and discussing goals, objectives, options, and capabilities; providing business and functional requirements; reviewing application documentation and researching functionality issues; assisting with testing including use cases, acceptance test scenarios and test plans; and assisting with review of product upgrades as needed. This position will act as a liaison between departmental users, IT staff and third party vendors to clarify requirements, resolve questions or identify tradeoffs between functionality and performance. This position works with the supervisor to assign priorities to requests and set direction for process and application development. The Business Analyst/Programmer will support, integrate, and maintain third party applications and administrative systems that augment the University’s central ERP system – ellucian Banner. Additionally, they will ensure that data standards and administrative office policies & procedures for maintaining data elements within the system are being consistently applied. In cooperation with supervisor and other administrative staff, develop and implement reporting procedures for Federal, State, and institutional reporting requirements as well as develop and/or participate in various administrative application training seminars, workshops and short courses; and develop supporting end-user documentation. Other duties as assigned.
The successful candidate will hold a Bachelor’s degree in information management, computer science or related discipline. A minimum of 3 years’ experience in an administrative information systems and technical/programming background required. Comparable success and work experience may be considered in lieu of degree requirement. A demonstrated background showing strong judgment and problem-solving skills is required. Technical and functional knowledge of complex administrative applications in support of various university business procedures required; knowledge of the ellucian Banner applications preferred. The right candidate must possess the ability to work independently and as part of a team; ability to set priorities and work concurrently on multiple tasks and projects; and the ability to effectively communicate progress/problems to various stakeholders. Proven competency in Microsoft Office products especially Access and Excel is required, and proven ability to use these consumer-level tools to pull and manage information from large databases is necessary. Working knowledge of Oracle and Microsoft SQL Server database /utilities is desired. SQL programming skills and experience with enterprise level reporting tools required; experience with business intelligence tools (i.e. reporting tools) is desired. Strong verbal and written communications and customer service skills, the ability to communicate effectively with people at varying levels of computer literacy, and the ability to establish collaborative working relationships at all contact levels of the University is necessary. Must possess strong analytical skills as well as excellent customer service skills, active listening skills, and a high degree of integrity relative to computer security and confidentiality of information. Ability to work nights and weekends on an as-needed basis.
This is a full-time, 40 hours per week, 12 month position with excellent benefits, which include employee and family tuition benefits, vacation, generous retirement plan, free use of campus fitness center and many more.
Review of applications will begin April 9th, 2018. Salary will be commensurate with skills and experience. Please email résumé and cover letter to <firstname.lastname@example.org> Applicants must reference Job code 199856 in the subject line to be considered for this position.
Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.
Internal Number: 199856
About Clark University
Founded in 1887, Clark University is a liberal arts-based research university committed to
scholarship and inquiry that addresses social and human imperatives on a global basis. It is the place where Robert Goddard invented the modern rocket, where Sigmund Freud delivered his only lectures in the United States, and where current students stake their claim to the Clark motto, “Challenge Convention, Change Our World,” which is the rallying cry that inspires our community every day.
Located in Worcester, Massachusetts, Clark University educates its undergraduate and graduate students to be imaginative and contributing citizens of the world, and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. The University’s engages students in such areas as biology, chemistry, economics, geography, psychology, urban education, management, environmental science and policy, Holocaust and genocide studies, and international development and social change.
Clark University’s pioneering model of higher education, LEEP (Liberation Education and Effective Practice) compels undergraduate students to thrive in authentic world and workplace settings, and prepares them for lives and careers of consequence.