The Senior Training Specialist is a dynamic, experienced learning and training professional with strong skills in instructional design, technical writing, adult learner training, and project management. This position will play a critical role in delivering the University’s vision for administrative processes and systems training to transform our training strategy from a primarily classroom-based delivery model to a primarily web-based (on demand) delivery model. The Senior Training Specialist will facilitate learning in an effective and engaging manner to improve knowledge, skills, and competencies for system end users.
The Senior Training Specialist is responsible for designing, creating, and delivering courses for University applications (financial management system, alumni information management system, reporting system, etc.). This position will work with functional teams and process owners to develop effective and engaging course materials to train and support the end user community for University enterprise applications. The Senior Training Specialist will collaborate with other trainers on the team to investigate new training techniques and technologies, and to share knowledge. The Senior Training Specialist will also be responsible for leading classroom training during the transition and beyond (for the classroom-based courses that will remain). A key qualification for this position is demonstrated proficiency using Adobe Captivate.
Please Note: This is a TERM position from 12/11/2017 – 08/31/2019.
Design & Implementation
Design learning solutions utilizing multiple modalities (ILT, eLearning, micro learning, etc.) that apply instructional design theories, principles, and practices and use technologies to enhance learning retention and transfer.
Create, update, and maintain high quality print and/or web learning materials, such as training guides, procedures, presentations, job aids, communications, eLearning modules, interactive content, tutorials, and other learning objects that are aligned with the training strategy and support customized, engaging, progressive, simple, and usable course content and learning activities.
Develop instructional plans to meet objectives of new business processes and software;
Plan, coordinate, and manage instructional design projects from inception to completion.
Planning and Collaboration
Facilitate meetings with subject matter experts (functional teams and process owners) to gather training requirements and training needs;
Research and make recommendations on training best practices, instructional technologies, and multimedia hardware/software to support teaching and learning.
Deliver training classes in support of administrative systems enterprise application;
Design, develop, and deliver workshops and training sessions for project roll-out and in support of on-going operations for University applications;
Perform other duties as assigned.
Bachelor’s Degree or appropriate combination of education and experience.
Instructional design, education technology or related field
4 or more years of relevant experience.
Action oriented - Willing or likely to take practical action to deal with a problem or situation.
Adaptability - Works effectively in a changing environment; adjusts behavior to meet the needs of different people and situations.
Communication - Communicates strategically to achieve specific objectives using varied vehicles and opportunities.
Conflict management - Exhibits understanding of natural sources of conflict and acts to prevent or soften them.
Customer & personal service - Assesses customer needs; meets quality standards for services; evaluates customer satisfaction.
Meets deadlines - Displays consistency and success in adhering to deadlines.
Multi-tasking - Demonstrates ability to work on multiple projects simultaneously.
Problem solving - Formulates realistic plans and contingencies and establishes appropriate measurements of anticipated results.
Team player - Seeks to build collaboration by encouraging trust, mutual respect and shared purpose among various participants in an engagement.
Master’s Degree or appropriate combination of education and experience.
Experience with PeopleSoft Financials, InfoEd grants management, or Cognos business intelligence software applications
Knowledge of project management principles, practices, techniques, and tools
Knowledge of University or public sector/government business processes, including fund accounting, grants management, endowments, plant accounting.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 32697
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.