The Office for Information Resources and Technology (IRT) (http://med.stanford.edu/irt) provides information technology and informatics services in support of the Stanford School of Medicine’s (SSOM) clinical, research and educational missions. IRT’s services include software development, web services, business intelligence, educational technology, data center, data security, IT support and clinical informatics.
We are seeking an AV Tech to be under direct supervision, provide technical support for AV systems, video conferencing systems, computer hardware, software, and network related problems. The AV Tech will resolve basic problems while referring more complex problems to intermediate and/or senior level.
The AV Tech actively works with other members of the AV Technology group. This group is broadly responsible for the effective operation of Stanford University School of Medicine (SoM) instructional facilities. This position reports to the AV Chief Engineer and provides day-to-day technical support ensuring that all AV/IT technology in our educational spaces are fully operational, and routinely meet high standards of availability and service. This includes troubleshooting AV systems, control systems, computer hardware, software, printing, and networking problems. This position performs classroom walkthroughs and is assigned a Red Phone shift during the core support hours of 7:00am – 6:00pm (Monday-Friday).
Act as the first line of response to requests for AV equipment, video conferencing and conference room computers; escalate more complex problems to appropriate tier 2 and/or tier 3 support teams.
Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals for conference rooms.
Update daily status reports and shift handover reports with fellow AV Techs.
Apply security best practices, ensuring AV systems meet security requirements as outlined by ISO.
Gather asset inventory and software license information.
Review daily schedule report to ensure all resources are maintained in conference rooms
Provide user documentation on on-site training and support for conference rooms
Assist AV Chief Engineer on video editing and production projects
* - Other duties may also be assigned
Prior work experience in an academic environment
Prior experience with video conference systems and methodologies
Prior experience with video production systems
Two year college degree and two or more years of relevant experience, or a combination of education and relevant experience.
Strong knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels.
Strong knowledge of hardware and software computer support including, operation, installation, and configuration for both Mac and windows based computers.
Ability to independently plan and organize work, manage priorities, and utilize available resources to complete quality work within time constraints.
Excellent interpersonal skills, mature judgment and diplomacy required to interact effectively with and provide customer service to a broad spectrum of people, including faculty, academic staff, colleagues, vendors and contractors, both individually and in groups. Proven ability to work as part of a team to provide timely support for all educational facilities.
Excellent oral and written communication skills, with the ability to communicate complex technical issues to non-technical users.
KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
Strong communication and interpersonal skills.
Ability to provide excellent client service.
Ability to apply diagnostic techniques for problem troubleshooting.
Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
Constantly perform desk-based computer tasks.
Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
May require extended hours and weekends, on-call rotation
Stanford University's Office of Information Resources and Technology (IRT) (http://med.stanford.edu/irt) provides information technology and informatics services in support of the Stanford School of Medicine’s (SSOM) clinical, research and educational missions. IRT’s services include marketing, software development, web services, business intelligence, educational technology, data center, data security, IT support and clinical informatics.