JOB SUMMARY: Responsible for management, operations, business intelligence, business continuity, hosting and enhancements for the organization’s Association Management System (Personify), e-business website and related information services. Works with internal and external customers and vendors to define the components required to support SOA’s (and its subsidiary, SOA Center) business processes. . Supervises a team of technology analysts and specialists in the operations, development and implementation of functionality for SOA’s Association Management System and its interfaces with other platforms including e-Learning, the SOA.org website, online communities, third party platforms, and various web applications. Performs in a hands-on role for all areas of responsibility.
Responsible for monitoring, hosting and up-time of the organization’s mission critical Association Management System (Personify) including back office and web-facing e-business platforms.
Responsible for business continuity planning, testing and recovery of the Association Management System (Personify), its system interfaces and e-business site
Responsible for enforcing data protections, privacy controls, and data governance policies for internal data and data obtained from third parties.
Oversee the management of the day-to-day operations, support, configuration, and enhancement of the organization’s Association Management System including back office and web-facing e-business platforms.
Oversee the management and administration of research databases
Oversee and/or manage projects to deliver initiatives that are related to the Association Management System (Personify) and its interfaces with other platforms including e-Learning, the SOA.org website, online communities, third party platforms, and various web applications. This includes the development of project work plans and budgets, facilitation of meetings and coordination of resources.
Provide oversight to data mining, business intelligence, web analytics and data analysis across various systems, including definition of report requirements, development of custom printed or online reports, and validation of report/query results for internal and external consumption.
Ensure integrity of the organization’s primary database, extracts, and outputs by tracking and addressing system issues, monitoring key reports, identifying data anomalies and managing the data quality assurance process.
Direct and coordinate projects to ensure alignment with the organization’s goals
Oversee the development of work flows, functional requirements and technical requirements for enhancements to the Association Management System or its interfaces with other platforms.
Serve as a liaison for technology related services with other actuarial organizations.
Participate in teams and task forces to provide expertise and help ensure coordination of business processes that cross departmental and organizational boundaries.
Oversee vendor relationships and negotiations to deliver system enhancements, and resolve operational issues.
Process vendor invoices and provide input to the overall IT budget.
Guide the development and delivery of staff training and standard operating procedures related to SOA’s Association Management System, integrated third party functions, and related processes and procedures.
Recruit, hire, coach, and retain key technology-related human resources including full time staff and contractors
This position requires 24-hour on-call support based on a rotating schedule.
SUPERVISORY RESPONSIBILITES AND COORDINATION
This position directly supervises a team of up to four Business and/or Reporting Analysts and contractors (as needed).
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job related instructions and to perform other job related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.
It is the policy of the SOA to provide equal opportunity in employment to all employees and applicants for employment without regard to race, color, national origin, ancestry, religion, marital status, pregnancy status, age, gender, sexual orientation, gender identity, physical or mental disability, military or veteran status, genetic information, order of protection status, or any other status protected by applicable federal, state or local law.
EDUCATION AND EXPERIENCE REQUIRED (an equivalent amount of training, education and experience will be considered)
A Bachelor’s degree in computer sciences or a related area
Minimum of 10 years of Business Analysis/Project Management experience, including at least 5 years of experience in a supervisory role
Minimum of 5 years of experience managing mission critical production software systems, including customer relationship management (CRM) systems, websites, e-commerce and third party system interfaces
Proficient with personal computers and Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, Visio, and Project.
KNOWLEDGE, SKILLS AND ABILITIES including competencies that may be representative but not all inclusive of those commonly associated with this position.
Ability to listen to the needs of other departments to develop requirements and/or reports.
Ability to communicate effectively with people and other departments
Knowledge of policy and ability to apply that to unique situations
Ability to make objective decisions using sound judgment
Basic understanding of financial systems and procedures
Strong verbal and written communications skills
Ability to coordinate and/or lead multiple projects simultaneously
Must be able to quickly learn, understand, and apply new technologies
Adjusts to shifting priorities and reacts to project changes promptly and efficiently
Ability to work independently.
Ability to coordinate the activities of all departments as it relates to the effective use of the association management system.
Strong understanding of data protection, privacy policies, and data governance
Solid understanding of common web and mobile technologies
Fundamental understanding of web services, software API’s, and software development best practices
Fundamental understanding of user interface design and practices Fundamental understanding of web content management systems (CMS)
Fundamental understanding of web analytics and digital marketing
Fundamental understanding of database administration functions
Fundamental understanding of enterprise business intelligence and analytics practice
Must be able to perform in a hands-on role for all areas of responsibility
Working knowledge of cyber security best practices
The actuarial profession in North America began in the early 19th century. It grew from the principles used in mid-17th century Europe. By the last decade of the 19th century, there were less than 100 North American actuaries. But the numbers increased with each passing year.
The Society of Actuaries (SOA) traces its roots to the Actuarial Society of America. It was formed by a select group of ...chief actuaries at established life insurance companies. In 1909, actuaries at newer life insurance companies formed the American Institute of Actuaries. In 1949, these two groups merged to form what is now the Society of Actuaries.