The IT Yardi Application Support Manager reports to the IT Director Enterprise Systems and manages the Yardi accounting/general ledger, bank reconciliation, job cost, Payscan, Marketplace, and VendorCafe systems; Administers the Yardi procure-to-pay (Payscan), general ledger, and job cost systems; functions as a liaison between the Accounting and IT departments. The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Collaborates with accounting teams to evaluate current accounting processes to identify and implement process efficiencies through system automation enhancements.
Administers Yardi procure-to-pay (Payscan), general ledger and job cost systems to include, but not limited to:
a) Assists with online purchasing support to ensure vendor catalog, shopping list, jobs and categories are current and working properly.
b) Maintains Payscan purchase order and invoice workflows.
c) Performs periodic maintenance including proper testing using defined change management procedures.
d) Monitors scheduled tasks to ensure completion and escalate any issues.
e) Provides administrative support for job cost maintenance.
f) Provides system support during year-end 1099 reporting.
g) Monitors financial integrations with the Yardi system.
h) Performs tier 2 and 3 system support including troubleshooting system issues and providing solutions which may also include working with the external Yardi support team.
Collaborates with the operations teams to identify procurement-related process improvements and interface with key users for testing and implementation.
Assists with identifying reporting requirements and work with the business intelligence team to test and execute reports.
Works with the Yardi system administrator to periodically assess user security and permissions and ensure proper internal controls are met.
Periodically trains Yardi support team and user provisioning team on new features and issue resolution.
Works with the training department to ensure Yardi system procedures, quick reference guides and training materials are current.
Assists with overseeing monthly Yardi power user meetings to ensure adequate support is provided in the field.
Serves as liaison to IT during monthly accounting department management meetings to provide representation and feedback for any procedural issues that arise.
Assists with financial and operational audits by providing data and insights as needed.
Performs other related duties as assigned to meet the needs of the business.
Bachelor’s degree in Management Information Systems, Computer Science, or a related field of study with at least five years of application systems support or related property management experience required; or equivalent combination of education and work experience required
Previous experience utilizing database queries and structures for modeling, extracting and reporting information preferred
Previous experience with Structured Query Language (SQL) and advanced use of Microsoft Excel concepts and functions preferred
Knowledge, Skills, and Abilities
Knowledge of the Yardi enterprise system including job cost, Payscan, and general ledger
Knowledge of basic accounting principles, practices, and methods
Knowledge of information technology general controls to include user security and systems development life cycle (SDLC)
Skill in identifying and analyzing complex issues, drafting recommendations and implementing solutions supported by data analysis
Skill in prioritizing and leading multiple projects simultaneously from start to finish with minimal oversight
Skill in directing the work of Yardi support team members towards common goals
Skill in written and verbal communication and presentation
Skill in detail-orientation, organization and time management
Skill in taking initiative via independent action and calculated risks while asking/offering help when needed
Skill with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
Ability to travel 10% to 25% of the time for meetings, training, and events
Physical and Environmental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We believe it is only through our greatest asset, our associates, that we transform properties into communities, and apartments into homes. If you are looking to join a company that is devoted to creating an atmosphere of excellence, and to creating a sense of community for our residents, then MAA is the perfect company for you! Explore MAA Careers for the opportunity that might be waiting just f...or you, or continue reading to learn more about the many benefits of working for MAA.MAA considers applications for employment submitted online only.________________________________________Benefits of MAAWe want to ensure that choosing to become an MAA associate is as much the right decision for you as it is for us. That is why MAA offers a variety of programs and benefits to meet your needs. MAA offers a comprehensive benefits package to meet your needs, whether you are full-time or part-time, at the start of your career or heading into retirement. Here are just a few of the benefits MAA offers:•Medical, Dental & Vision Insurance •401(k) Savings Plan •Apartment Discount •Employee Stock Purchase Plan •Paid Time Off •Tuition and Certification Reimbursement •Life & Disability Insurance •Free Confidential Counseling •Supplemental life insurance