As the largest health insurance payer in the United States, and as one of the largest healthcare services providers, UnitedHealth Group provides a professional culture where you're empowered and encouraged to exceed the expectations of our members, while making a tangible impact on the healthcare ecosystem. Join us and start doing your life's best work.(sm) This position plays a pivotal role in advancing transparency in Risk Adjustment processes and performance with our internal and external customer groups. Specifically, the Director of Client Reporting & SLA Performance Management (Risk Adjustment) will lead a global team responsible for advancing and developing reporting solutions and performance management programs that will better track Risk Adjustment services performance against client expectations. This leader will help to develop innovative data visualization strategies, performance reporting routines, and information demand systems that will allow UnitedHealth Group to be more nimble in its ability to answer requests from client, regulators, and meet the demands of operations in understanding key value drivers within Risk Adjustment services processes. Primary Responsibilities:Quickly navigate the UnitedHealth Group organization to understand existing strategic initiatives pertaining to Risk Adjustment reporting, and determine strategies to integrate with and build upon existing and planned toolsets Understand client requests, create strategies to track former requests and predict future needs Identify technologies that will assist in creating flexible Risk Adjustment reporting systems Lead teams to partner with technology organization in driving greater self - service and web - enabled reporting for RQNS customers Understand client contracts and SLAs / performance guarantees, adapting reporting solutions and operations metrics management routines that identify potential shortfalls early Advice product / commercial teams in the structure of SLAs within Risk Adjustment services contracts in order to further drive client satisfaction while managing client expectations Lead and evolve existing services in order to meet quality, cost and service objectives, while ensuring that all client deliverables are completed on-time and meet expectations Innovates new solutions / capabilities by working with key stakeholders within the RQNS Business, Product, and Technology teams Maintain the necessary communication and coordination with colleagues, stakeholders, and clients Develops management talents necessary to obtain short- and long-range goals by effective direction, counseling, and training according to an overall human capital plan Develop and maintain an effective organization through the selection, training, and motivation of all personnel Analyze and appraise, regularly and systematically, the effectiveness of all reporting capabilities to ensure that established objectives will be met, that company polices will be observed, and that prompt corrective action will be taken when necessary Direct immediate subordinates in the management of their assigned areas to ensure that their responsibilities and performance are met in a way that is consistent with established policies and programs
Required Qualifications:Degree qualified in relevant field (economics, business, finance, accounting, engineering, etc.) or equivalent experience Proven leadership experience at Director level Significant experience with data management, analytics, reporting and operations metrics development Extensive experience with data visualization techniques and tools including Tableau Proven experience of establishing process reporting models combined with setting up new business units / divisions Demonstrated experience with and knowledge of service - oriented (web - enabled) reporting solutions and configurable reports Familiarity with data management and data quality initiatives Previous people management experience Excellent communication and presentation style Significant experience driving new strategies and solutions to market Up to 25%, including international travel Preferred Qualifications:Experience in related industry (healthcare, insurance, finance) Familiarity with US healthcare system and Risk Adjustment as administered in concert with Medicare Advantage products or healthcare exchanges products governed by the Affordable Care Act Understanding of software development life cycle and Agile framework Post - graduate degree in relevant field of study (ex. - JD, MBA, PhD, MA or MS Finance / Accounting, Computer Science, Engineering) Multiple experiences across landscape (consulting, insurance, financial operations) Previous experience working in a large multinational organization Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Job Keywords: Client Reporting, SLA Performance, Director, Healthcare Director, Management, Healthcare Management, Dublin, Ireland
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.