Administer the flow of data, both electronic and paper, through Hobart and William Smith Admissions. Responsible for information retrieval at all steps of the application process (inquiry, pre-applicant, applicant and matriculate) for Hobart and William Smith Admissions.
Supervise processing of inquiry and application data generated from all sources. Verify data at all stages of the process.
Writes and produces all internal programs as requested by admissions staff and other offices on campus.
Produce all lists/labels/downloads for all routine and special mailings
Produce all list/counts for all regional requests
Create FTP files for all self-mailer projects sent out through Colleges Copy Center or outside vendors
Produce requests to track/record all daily counts, which includes inquiry and application numbers as needed
Run reports to determine counts for all publication ordering
Create any new reports as needed
Run maintenance files and set all flags daily
Manage admissions portion of the Customer Relations Management (CRM) module. This includes e-mail function, overseeing the online application function, managing online scheduling, and all related functions.
Take information from new inquiries on website and manually add to system
Pick up any bad e-mail addresses and correct/delete from both systems
Retrieve/confirm all visit requests and code info on the CRM system, copy and send to person in charge of event
Correct all duplications between both systems and update any information
Retrieve and print out all online apps from the website for processing
Create groups to send mass e-mails out as a recruiting tool. Attend weekly meetings to determine protocol, content and to whom
Track hits/effectiveness of emails
Assist in the training of support staff with respect to new personnel or updates in data entry procedures.
Answer and route telephone calls as necessary; schedule appointments, if needed.
Other duties as assigned.
High school diploma and one to three years of data entry/secretarial experience. Associate's degree is preferred. The ideal candidate should be a highly organized individual able to work, at times, under pressure. In addition, the candidate needs good written and oral communication skills as well as strong customer service orientation. Experience with admissions recruitment software, preferable PeopleSoft. Proficient with Microsoft Word, Excel and PowerPoint. Proven experience with report writing software, i.e., PeopleSoft Query, Oracle Business Intelligence Enterprise Edition, XML Publisher, SQL, Crystal Reports, etc. Ability to track and compile data for various reports. Good interpersonal skills and ability to work as a member of a team.
This is a full-time, 12-month, benefits-eligible administrative salaried position. Normal hours of work are 8:30 a.m. to 5:00 p.m. during the academic year with a possible shortened workweek during the scheduled summer hours time period. Additional hours may be required on occasion. This position description is not all-inclusive, as other tasks or responsibilities may be assigned.
The search will begin immediately and remain open until candidate is hired. Interviewing will begin as soon as eligible candidates are identified. Letter of interest, resume, the names with contact information for three references to our application service,Interfoliohttps://apply.interfolio.com/45208.
If you have any questions about using Interfolio, please send to firstname.lastname@example.org.
Located on 195 acres in the heart of New York State?s Finger Lakes Region, Hobart and William Smith are independent liberal arts colleges distinctive for providing highly individualized educations. Guided by an interdisciplinary curriculum grounded in exploration and rigor, the Colleges prepare students to think critically. In partnership with the Geneva and global communities and through robust p...rograms in career development, study-abroad, service, leadership and athletics, the Colleges foster an environment that values global citizenship, teamwork, ethics, inclusive excellence, and cultural competence.Under the mentorship of faculty, Hobart and William Smith students gain the necessary clarity to be competitive when seeking employment. They win prestigious fellowships like the Rhodes, Gates Cambridge, Udall, Fulbright and Goldwater. They gain admittance to the best graduate programs in the country. They go on to lead lives of consequence.