Seeking a team member with strong customer service experience in retail settings along with strong technical/analytical aptitude to work in a small dynamic ticketing operation. Summary Outings & Innings is a benefit/service connecting the Harvard community to some of the best events, attractions, discounts & fun across Greater Boston & New England. O&I offers [mainly discounted] tickets to movies, museums, theatre, dance, music, professional sports, seasonal attractions (amusement parks, skiing, flower shows, sightseeing tours, etc.), as well as a miscellany of ID discounts to local businesses and organization, to the staff, faculty, affiliates, retirees and students of Harvard University. Reporting to O&I Director, the main duties and responsibilities of the Customer Service Representative/Ticketing Systems Associate include, but are not limited to, the following:
Executes onsite ticket sales with computerized ticketing system (AudienceView)
Provides excellent customer service (responds to customer needs in person, by telephone and email) in accordance with University and O&I-specific policies and procedures
Troubleshoots technical systems issues and serves as technical liaison; implements recommended solutions in collaboration with O&I team and AudienceView Support, as needed.
Creates and generates reports, business intelligence queries, forms and spreadsheets, as needed
Maintains accuracy of customer database
Responsible for accurate numbering, counting, bundling and tracking tickets
Handles cash; prepares daily deposits and ensures proper amount of cash on hand for daily needs
Conducts weekly inventory
Resolves discrepancies in conjunction with Ticketing Coordinator
May assist in support of satellite ticket services
Provides back-up support for other office tasks, as needed
contributes to unit goals by accomplishing related tasks and duties as necessary
Salary Grade: 053
Union: 55 - Hvd Union Cler & Tech Workers
2+ years of front-line customer service and administrative experience
Prior experience troubleshooting technical systems issues
Cash and credit card handling experience
Proficient in Microsoft Office applications
Familiarity with regional entertainment and venues needed
Past experience in an entrepreneurial, ticketing or retail setting highly desirable.
Experience with AudienceView or other ticketing software very helpful.
Must be a team player with a positive attitude, patience and sense of humor.
Enjoys working as part of a lean team in a small office, flexible, and willing to constantly learn and pitch in to accomplish an evolving agenda.
Excellent interpersonal skills and proven ability to problem solve and manage time amidst the ebbs and flow of business, exercise judgment and discretion.
Ability to prioritize multiple projects in a dynamic sales environment
Proven organizational skills, keen attention to detail, accuracy, and punctuality
Excellent verbal and written communication skills and professional presentation
Ability to work as part of a team and independently with minimal supervision
Demonstrated ability to adapt to, and master, new software and technologies
Strong analytical and problem-solving skills
Comfortable training fellow coworkers on new IT upgrades or other university updates on policies and procedures
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. T...he University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.